Privacy Policy

Welcome to BackupKit, a cloud-based database backup product provided by Cloudstack FZE ("we", "us", or "our"). Your privacy is critically important to us. This Privacy Policy outlines the types of information we may collect from you or that you may provide when you use our BackupKit services (the "Services"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Services.

1. Information We Collect When you interact with our Services, we may collect the following types of information: Personal Information: This includes information that can be used to identify you, such as your name, email address, company name, and telephone number. Usage Information: Details of your usage of BackupKit, including traffic data, location data, logs, and other communication data and the resources that you access and use within the Service. Billing Information: Information necessary for processing payments, such as your credit/debit card number, expiration date, and security code. Backup Data: User data backed up through the Service, which may include sensitive and personal data contained within your database backups.

2. How We Use Your Information

We may use the information we collect from you to:

• Provide you with our Services and customer support.
• Process transactions and send you related information, including confirmations and invoices.
• Notify you about changes to our Services or any products or services we offer or provide through it.
• Allow you to participate in interactive features within our Services.
• Ensure that content from our Services is presented in the most effective manner for you and for your computer or device.
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
• Improve our Services, marketing, and customer relationships and experiences

3. Disclosure of Your Information

We do not sell, rent, or otherwise share your Personal Information with third parties except:

• To fulfill the purpose for which you provide it.
• For the purpose of including your company's logo on our website (only with your consent).
• For billing and collections.
• For legal compliance, to comply with any court order, law, or legal process, including responding to any government or regulatory request.
• To enforce or apply our terms of service and other agreements.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Cloudstack FZE, our customers, or others.

4. Data Security

We will retain your personal information and backup data for as long as your account is active or as needed to provide you with our Services.

5. Data Retention

We will retain your personal information and backup data for as long as your account is active or as needed to provide you with our Services.

6. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and update the effective date at the top of this Privacy Policy.

7. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: support@backupkit.io

Cloudstack FZE, Business Centre,Sharjah Publishing City Free Zone, Sharjah, UAE.