Refund Policy

Thank you for choosing BackupKit ("Service"), a cloud-based database backup solution operated by Cloudstack FZE ("Company", "we", "us", or "our").We are committed to ensuring your complete satisfaction with our services. This Refund Policy applies to all purchases made through our website, or any other platforms where our service is offered.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all new subscribers of our SaaS products. If you are dissatisfied with our service for any reason, you may request a full refund within 14 days of your initial purchase.

• Contact our support team within 14 days of your purchase date.
• Provide your account details and a brief explanation of your reason for requesting a refund.
• Allow us 5-7 business days to process your request.

Refunds will be credited back to the original method of payment. Please note that it may take an additional 5-10 business days for the refund to appear on your statement, depending on your financial institution.

Eligibility for Refunds

• The refund request must be made within 14 days of your purchase date.
• You must have an active subscription at the time of the refund request.
• The service must not have been used excessively or beyond what is deemed reasonable for the trial period.

Non-Refundable Circumstances

Under certain conditions, refunds may not be provided:

• If the 14-day period has lapsed since the purchase date.
• If the account has violated BackupKit's Terms of Service.
• For subsequent renewals of the service after the initial 14 days have passed.
• If the service has been terminated due to non-compliance with our usage policies.

Processing Refunds

We aim to process refund requests promptly:

• After your refund is approved, we will initiate the process and send you a confirmation email.
• It may take up to 5-7 business days for the refund to be processed.
• Delays may occur due to processing times associated with different payment providers.

Contact Us

If you have any questions about our Refund Policy, please contact our customer support team:

• Email: support@backupkit.io
• Live Chat (available on our website during business hours)

We value your patronage and are here to assist you with any concerns you may have about our services.